Effective Date: August 1st, 2026
POLIEDRO LACUSTRE – UNIPESSOAL LDA values client satisfaction and is committed to resolving complaints fairly, efficiently, and transparently.
How to Submit a Complaint
Clients may submit complaints by providing:
- Full Name
- Contact Information
- Description of the issue
- Relevant supporting documents (if applicable)
Complaints may be submitted via email or through our website contact form.
Complaint Process
Upon receiving a complaint, we will:
- Acknowledge receipt of the complaint.
- Review all relevant information.
- Investigate the matter objectively.
- Respond within a reasonable timeframe.
- Inform the client of the outcome and any corrective actions where appropriate.
Our Commitment
We aim to:
- Treat every complaint fairly and professionally.
- Maintain confidentiality throughout the process.
- Resolve issues promptly and transparently.
- Continuously improve our services based on client feedback.
Third-Party Services
Where a complaint relates to an independent brokerage partner or other third-party provider, we will assist in directing the client to the appropriate organization where applicable. However, Poliedro Lacustre cannot make decisions on behalf of independent third parties.
Continuous Improvement
We regularly review client feedback and complaints to enhance our services, strengthen internal procedures, and improve the overall client experience.